“Customers Will Want To Talk To You If They Believe You Can Solve Their Problems.”
- Jeffrey Gitomer -
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Comprehensive Contact Center System with Custom Workflow As Needed

Sociomile is the most comprehensive Contact Center system to help brands interact with customers from various channels effectively and efficiently without the need to open different platforms one by one. Sociomile integrates 13 digital channels and Voice in single Dashboard, the most complete for such a system.

What makes Sociomile even more interesting is that Sociomile can be customized according to the needs of each different company (Custom Workflow). We provide a variety of modules that are ready to be implemented according to the workflow you want, both Dashboard, Flow Ticket, and Reporting which are developed quickly with the support of a local team.

System Demo

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Integrating 13 Channels in a Single Dashboard Sociomile

Accept requests from social media, telephone, and email without having to open a different platform. All integrated in one Sociomile Dashboard.

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Voice
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Facebook
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WhatsApp
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Email
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Instagram
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Line
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Telegram
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Youtube
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Live Chat
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Twitter
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Play Store
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Messanger
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SMS
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Improving Customer Interaction Performance Effectively and Efficiently

Various advantages of Sociomile among the existing Contact Center systems.

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13 Integrated Channels
13 channels that can be integrated into a single Sociomile dashboard, both digital and voice.
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Custom Workflow
Customize Workflow as needed, from Dashboard, Flow Ticket, & Reporting.
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Complete Report
Provides report formats with various metrics and can be customized as needed.
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Complete Features
Complete features for the convenience of Contact Center operations, both Help Desk Management, Real Time Wallboard, to Ticketing System.
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Local Server
Using servers in Indonesia, complies with OJK regulations for the Contact Center system in the financial industry.
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Support WFH
Cloud-based, can be accessed anywhere, anytime without the need for software installation.
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API Integration
Easy to integrate the system with other CRM applications/existing data as needed.
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User Friendly Dashboard
Surveys prove it! The Sociomile dashboard is very easy to understand and easy to operate.
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System Demo
Our system is readily available and can be demonstrated live as soon as possible.
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Local Team
Indonesian platform with local team support for Quick Development & 24/7 After Sales support.
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ChatBot
Additional features of AI-based ChatBot for fast response for a satisfying customer experience.
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Integrated with Ripple10
Catch conversations about your brand on social media, and respond directly with Sociomile.
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Various Help Desk Features to Ease Contact Center Operations

From help desk management, collaborations, ticketing systems, to performance reports, everything is at Sociomile.

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Help Desk Management
Multiple Touchpoint
Service Level Agreement (SLA)
Supervisor Dashboard
Business Hours
Agent Roles
Etc
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Real Time Wallboard
Agent monitoring
Ticket monitoring
Etc
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Collaboration
Agent Collision Prevention
Accelerate Your Team
Etc
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Reporting
Vital Metrics Based on Properties
Performance Distribution
Ticket Volume Trend
Data Export
Etc
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Ticketing System
Reply to Tickets
Filter Tickets
Respond Quickly
Ticket Activity Log
View Requester Info
Tag Tickets
Mark Tickets as Spams
Export Tickets
Add Time to Tickets
Filtered Search
Auto Refresh Ticket List and Details
Etc

Improve Contact Center Performance with SocioBotIntegrated with Sociomile Contact Center System, Now!

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Enjoy More Conveniences with Sociomile

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Sociomile Voice
Customer interaction system via inbound/outbound voice calls
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Sociomile Omni-Channel
Customer interaction system with 12 digital channels integrated in single dashboard
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Sociobot
AI-based chatbot program for responsive customer interactions 24/7.
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Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.
Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.
Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.
Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).
Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.
Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.
Tools nya membantu banget, kerja jadi lebih mudah ga perlu buka sosmed 1 per 1 cukup dari sociomile, semua channel yang menjadi concern layanan kita bisa dimonitoring menggunakan satu tools ini. Over all recommended untuk monitor social media.

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Accelerate Your Business with Ivosights!

It's time to develop a better customer interaction for the advancement of your business. Contact us!

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