“Customers Will Want To Talk To You If They Believe You Can Solve Their Problems.”

- Jeffrey Gitomer -

Comprehensive Contact Center System with Custom Workflow As Needed

Sociomile is the most comprehensive Contact Center system to help brands interact with customers from various channels effectively and efficiently without the need to open different platforms one by one. Sociomile integrates 13 digital channels and Voice in single Dashboard, the most complete for such a system.

What makes Sociomile even more interesting is that Sociomile can be customized according to the needs of each different company (Custom Workflow). We provide a variety of modules that are ready to be implemented according to the workflow you want, both Dashboard, Flow Ticket, and Reporting which are developed quickly with the support of a local team.

System Demo

Other products and services from Ivosights

Ripple10 Sociomation
Whatsapp Business API BPO Contact Center Command Center Provider
Comprehensive Analytic

Integrating 13 Channels in a Single Dashboard Sociomile

Accept requests from social media, telephone, and email without having to open a different platform. All integrated in one Sociomile Dashboard.

Voice

Facebook

Instagram

Line

Youtube

Live Chat

Twitter

Play Store

Messanger

SMS

Improving Customer Interaction Performance Effectively and Efficiently

Various advantages of Sociomile among the existing Contact Center systems.

13 Integrated Channels

13 channels that can be integrated into a single Sociomile dashboard, both digital and voice.

Custom Workflow

Customize Workflow as needed, from Dashboard, Flow Ticket, & Reporting.

Complete Report

Provides report formats with various metrics and can be customized as needed.

Complete Features

Complete features for the convenience of Contact Center operations, both Help Desk Management, Real Time Wallboard, to Ticketing System.

Local Server

Using servers in Indonesia, complies with OJK regulations for the Contact Center system in the financial industry.

Support WFH

Cloud-based, can be accessed anywhere, anytime without the need for software installation.

API Integration

Easy to integrate the system with other CRM applications/existing data as needed.

User Friendly Dashboard

Surveys prove it! The Sociomile dashboard is very easy to understand and easy to operate.

System Demo

Our system is readily available and can be demonstrated live as soon as possible.

Local Team

Indonesian platform with local team support for Quick Development & 24/7 After Sales support.

ChatBot

Additional features of AI-based ChatBot for fast response for a satisfying customer experience.

Integrated with Ripple10

Catch conversations about your brand on social media, and respond directly with Sociomile.

Various Help Desk Features to Ease Contact Center Operations

From help desk management, collaborations, ticketing systems, to performance reports, everything is at Sociomile.

Help Desk Management

Multiple Touchpoint
Service Level Agreement (SLA)
Supervisor Dashboard
Business Hours
Agent Roles
Etc

Real Time Wallboard

Agent monitoring
Ticket monitoring
Etc

Collaboration

Agent Collision Prevention
Accelerate Your Team
Etc

Reporting

Vital Metrics Based on Properties
Performance Distribution
Ticket Volume Trend
Data Export
Etc

Ticketing System

Reply to Tickets
Filter Tickets
Respond Quickly
Ticket Activity Log
View Requester Info
Tag Tickets
Mark Tickets as Spams
Export Tickets
Add Time to Tickets
Filtered Search
Auto Refresh Ticket List and Details
Etc

Integrated Customer Engagement Ecosystem from Ivosights

End-to-End Customer Engagement service ecosystem, from providing a complete system, agents, operations and work facilities and infrastructure.

Service & Solution Provided

CS Trouble Ticket, Call Center Solution: Inbound, Outbound (telesurvey, telemarketing, telesales, collection, etc)

All Manage Service Inbound/Outbound contact Center (BPO) – Provide Agent, premises, infrastructure/Facilities, etc

Work From Home (WFH) – Contact Center Solution

Channel
Management

IP-Telephony (IVR, ACD, CTI, Monitoring, Recording, & Reporting)

Omnichannel - 12 Channel integrated (Social Media, Webchat, SMS, WhatsApp, Email, etc)

Automation Blast Engine, Automatic Scheduled Content Publishing on FB & Twitter

Platform

Sociomile Omni-channel, Sociomile Voice, Inbound, Sociomile Voice, Outbound, Sociobot

On Premis, Co-Location, Cloud Base

Open API integration to 3rd party CRM Database

Improve Contact Center Performance with SocioBotIntegrated with Sociomile Contact Center System, Now!

Enjoy More Conveniences with Sociomile

Sociomile Voice

Customer interaction system via inbound/outbound voice calls

Sociomile Omni-Channel

Customer interaction system with 12 digital channels integrated in single dashboard

Sociobot

AI-based chatbot program for responsive customer interactions 24/7.

Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Kasoem Group

Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.

PNM Digi

Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.

Indolotte

Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).

Visval

Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.

Transmarco

Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.

Ninja Xpress

Tools nya membantu banget, kerja jadi lebih mudah ga perlu buka sosmed 1 per 1 cukup dari sociomile, semua channel yang menjadi concern layanan kita bisa dimonitoring menggunakan satu tools ini. Over all recommended untuk monitor social media.