Sociobot: Chatbot system to improve Customer Experience

Simplify Business Operations and Save Customer Service Costs

SocioBot is an Artificial Intelligence-based computer program that is integrated into the Sociomile Contact Center system. This technology is a digital assistant that can understand and process user requests, and provide relevant answers quickly.

Increase customer engagement by up to 21%

Potentially increase sales by 305%

Reduce Customer Service costs by 30%

Maintain customer interaction sustainability by 65%

Every incoming message will be handled by the ChatBot. If there are questions that have not been answered by the ChatBot, the message will be forwarded to the Contact Center agent on duty.

Implement SocioBot on Various Digital Channels for Faster Customer Interaction Services

Helps to easily manage customer interactions on the most popular messaging app WhatsApp.

Web Chat

Perfecting the journey of website visitors with ChatBot as a responsive virtual assistant.

A chatbot program used specifically in the Telegram messaging application.

Other

Technical support team that will help implement the ChatBot program on the channel of your choice.

SocioBot technology Helps Improve Contact Center Services Significantly

Natural Language
Processing

The ChatBot contextual method relies on an artificial intelligence system with Machine Learning (ML) to be able to create conversations naturally.

Pattern
Matching

A bot method with a Pattern Matching strategy when grouping text so that it can produce the right answer to the user's request.

Decision
Tree-Based

The bot method is based on a pre-programmed sequence of answers by the machine. Users will be faced with several widgets in the form of buttons containing the answer text.

Increase Customer Satisfaction with Responsive and Economical SocioBot Services

Saving time
Customer

21% of consumers see Chatbots as the easiest way to contact your business. ChatBot ensures that consumers feel helped by the answers given without having to wait in line to consult with your business.

Available During
24 hours

68% of consumers will switch to competitors if you can't serve interactions quickly. With ChatBot, businesses will always be ready to serve customer interactions for 24 hours non-stop without time restrictions.

Increase
Customer Experience

Bots can proactively build conversations with customers through the recommendations and assistance offered, so customers can find it helpful to ask questions about your brand.

Save cost
Service

ChatBot can reduce operational costs of customer interaction services by up to 30%. With bots, you don't have to over-employ Contact Center agents.

Increase
Sales Amount

Besides being able to save on contact center costs, bot services also have the potential to get an investment return of 305%. With a good business reputation with bots, the opportunity to increase the number of sales is even greater.

Lead Support
Generation

You can use bots to collect important website visitor data, such as email addresses, phone numbers, to map audiences based on likes and dislikes products.

Integrated Customer Engagement Ecosystem from Ivosights

End-to-End Customer Engagement service ecosystem, from providing a complete system, agents, operations and work facilities and infrastructure.

Service & Solution Provided

CS Trouble Ticket, Call Center Solution: Inbound, Outbound (telesurvey, telemarketing, telesales, collection, etc)

All Manage Service Inbound/Outbound contact Center (BPO) - Provide Agent, premises, infrastructure/Facilities, etc

Work From Home (WFH) - Contact Center Solution

Channel
Management

IP-Telephony (IVR, ACD, CTI, Monitoring, Recording, & Reporting)

Omnichannel - 12 Channel integrated (Social Media, Webchat, SMS, WhatsApp, Email, etc)

Automation Blast Engine, Automatic Scheduled Content Publishing on FB & Twitter

Platform

Sociomile Omni-channel, Sociomile Voice, Inbound, Sociomile Voice, Outbound, Sociobot

On Premis, Co-Location, Cloud Base

Open API integration to 3rd party CRM Database

Improve Contact Center Performance with SocioBotIntegrated with Sociomile Contact Center System, Now!

Enjoy More Conveniences with Sociomile

Sociomile Voice

Customer interaction system via inbound/outbound voice calls

Sociomile Omni-Channel

Customer interaction system with 12 digital channels integrated in single dashboard

Sociobot

AI-based chatbot program for responsive customer interactions 24/7.

Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Kasoem Group

Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.

PNM Digi

Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.

Indolotte

Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).

Visval

Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.

Transmarco

Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.

Ninja Xpress

Tools nya membantu banget, kerja jadi lebih mudah ga perlu buka sosmed 1 per 1 cukup dari sociomile, semua channel yang menjadi concern layanan kita bisa dimonitoring menggunakan satu tools ini. Over all recommended untuk monitor social media.