top 25 apac
Top 25 Customer Engagement Management Solution Providers in Asia Pacific by APAC CIO Outlook Magazine
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Its time to accelerate business in the digital era with various solutions and services from Ivosights!

Ivosight is an information technology-based company that is here to provide end-to-end solutions in managing and improving customer satisfaction, as well as winning the competition through digital technology.  

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5.519+
Project Handled
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1.3B+
Stream Crawled
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146M+
Ticket Conversation Handled
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Trusted by Over 500 B2B
Brands & Clients

Products & Services

Accelerate your business with the most comprehensive customer engagement services.

Products
Services
product card  Digital Monitoring Tools

Digital Monitoring Tools

Get interesting insights with a digital conversation monitoring platform to maintain brand reputation and win the competition

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product card  Contact Center System

Contact Center System

The most complete CRM/Omni-Channel contact center system for effective and efficient customer interaction services

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product card  Automation Social CRM

Automation Social CRM

Official WhatsApp Business API partner with a clearer and more profitable cost calculation for your business

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product card  WhatsApp Business API

WhatsApp Business API

Official WhatsApp Business API partner with a clearer and more profitable cost calculation for your business

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service card  BPO Contact Center

BPO Contact Center

Outsourcing contact center services with platform support, facilities, and experienced agents - Inbound/Outbound

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service card  Command Center Provider

Command Center Provider

Design and installation of command center and integrated, dynamic, and secured control in serving data from multiple sources

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service card  Comprehensive Analytics

Comprehensive Analytics

Processing raw data into valuable insights that are easy to understand with a variety of data processing methods

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It's Time to Improve Customer Interaction Services With Ivosight!

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Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Sudah bagus dan sangat baik, apa yang direquest dan diminta bisa dibantu dibuatkan. Lalu, untuk Command center & Comprehensive Analysis, so far sudah cukup membantu.
All the products are good, from digital listening tools (Ripple10), and Command Center & Comprehensive Analytics
Sebagai aplikasi yang memberikan solusi dalam memonitoring percakapan di media sosial terkait sentiment negative dan positive sudah cukup baik dan dapat dikembangkan kembali fitur-fitur lainnya. Untuk menganilisis dan mengukur percakapan netizen di media social sudah sangat membantu dan dapat digunakan sebagai mengontrol komentar-komentar baik positif ataupun negatif.
Informatif terutama dalam perannya sebagai Listening Tools. Mempermudah dalam mencari informasi yang lengkap namun masih terstruktur baik secara data metrik atau visualnya (grafik, authors, SOV dll) dan saving time.
Sejauh ini oke dan timnya helpful dan fast response!
Dashboard is innovative and has a very good UI, and for Command Center & Comprehensive Analysis: Keep up the good work!
Ripple10 selama ini cukup baik secara fungsi yang kami perlukan, dan untuk Command Center & Comprehensive Analysis, cukup baik. Fitur-fitur tambahannya berguna sebagai penunjang atau insight lain yang membangun.
Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.
Overall sangat mudah untuk digunakan dan report detail, sehingga dapat mengukur efektivitas pengiriman notif. Namun saat ini untuk menu pengajuan template masih belum 100% dapat digunakan secara optimal tapi semoga ke depannya dapat terus diperbaiki dan ditingkatkan. Sukses selalu. Terima Kasih
Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.
Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.
Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).

Understand Engage Delight

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The Most Complete and Integrated Customer Engagement Platform
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Local company with 24/7 Local Support Team.
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Award-winning platforms for the Customer Engagement category

Accelerate Your Business with Ivosights!

It's time to develop a better customer interaction for the advancement of your business. Contact us!

please select the ivosights product you want (you can choose more than one)
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logo product checked sociomation
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logo product checked whatsapp business api
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logo product checked bpo
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logo product checked command center
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logo product checked comprehensive analytic
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