Sociomile Voice - Call Center Services

Sociomile Voice, The Most Understanding of Call Center Needs That Continue to Grow

Sociomile Voice is a Call Center Telephony system to support the operations of Inbound Outbound Contact Center agents with a variety of interesting features and modules that can be customized (Custom Workflow) according to your needs. Sociomile Voice is supported by IP PBX Telephony System technology so that Agents can work anywhere (Support WFH). Immediately contact our team and do a system demo right now!

System Demo

After sales service to improve customer satisfaction, where the contact center agent functions to handle customer complaints and provide information assistance.

Services as following :

Call center for complain

Payment and order processing

Appointment/Booking

Etc.

Calls that are proactive, where the contact center agent will contact the customer in an effort to achieve the business goals charged by the company.

Services as following :

Phone verification

Telemarketing

Call reminder

Telesurvey

Etc.

Facilitating Continuously Evolving Call Center
Needs with System Customization

Custom Workflow

Telephony system customization from Dashboard, Flow Ticket, to Reporting. According to the needs.

PDS (Predictive Dialer System)

A feature to call many numbers at once and will forward calls connected to available agents.

IP PBX Telephony System

Cloud-based, making it easier for agents to access the dashboard anywhere (Support WFH).

QA Score Card

A useful module for measuring customer service and agent performance.

Monitoring Wallboard

Easily monitor call traffic, agent availability, voice recording, etc. via your Smartphone.

Automatic Call Distribution

Call distribution connects to available agents automatically.

API Integration

Easy to integrate the system with other CRM applications/existing data as needed.

SIPTRUNK (Multi Provider)

Is the official partner of telephone operators in Indonesia to enrich the choice of operators to be used as needed.

Ping Call / Outbound Validation

A feature to make it easier to call many numbers at once and automatically eliminate invalid numbers.

Voice Broadcast

Features for automatic delivery of recorded voice messages to subscriber lists.

Spy, Barge, and Whisper

Additional features to support the improvement and effectiveness of agent operations.

WhatsApp Integration

Can be integrated into WhatsApp and Telegram instant messaging platforms (one-way).

Sociomile Voice Features for Effective Call Center Service

Web Administration
IP PBX - Work from Home Supported
IVR, ACD, CTI, Custom Wallboard with real time update
Support for integration of external application (CRM, forms)
Support for reports exporting to spreadsheets, PDF, and CSV
Support Call Transfer, Call On Hold, Call Spying, Call
Whispering, Call Barging
Support for call scheduling in outgoing campaigns
Support for multiple simultaneous campaigns
Predictive dialing (PDS)
Do-Not-Call List Support
Support for configuration of threshold for short call, call
answered, service level
Performance report : Productivity, Log Status & Break, QA
Score Card

Log Status : Break / Activity report
Call detail report
Calls by hour report
Calls by agent report
Stand by time report
Login - Logout report
Inbound Calls
Agent monitoring
Call inbound monitoring
Agent information
Agent total connection time report
Report of trunk usage by hour and day
Etc

Integrated Customer Engagement Ecosystem from Ivosights

End-to-End Customer Engagement service ecosystem, from providing a complete system, agents, operations and work facilities and infrastructure.

Service & Solution Provided

CS Trouble Ticket, Call Center Solution: Inbound, Outbound (telesurvey, telemarketing, telesales, collection, etc)

All Manage Service Inbound/Outbound contact Center (BPO) – Provide Agent, premises, infrastructure/Facilities, etc

Work From Home (WFH) - Contact Center Solution

Channel
Management

IP-Telephony (IVR, ACD, CTI, Monitoring, Recording, & Reporting)

Omnichannel - 12 Channel integrated (Social Media, Webchat, SMS, WhatsApp, Email, etc)

Automation Blast Engine, Automatic Scheduled Content Publishing on FB & Twitter

Platform

Sociomile Omni-channel, Sociomile Voice, Inbound, Sociomile Voice, Outbound, Sociobot

On Premis, Co-Location, Cloud Base

Open API integration to 3rd party CRM Database

Improve Contact Center Performance with SocioBotIntegrated with Sociomile Contact Center System, Now!

Enjoy More Conveniences with Sociomile

Sociomile Voice

Customer interaction system via inbound/outbound voice calls

Sociomile Omni-Channel

Customer interaction system with 12 digital channels integrated in single dashboard

Sociobot

AI-based chatbot program for responsive customer interactions 24/7.

Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Kasoem Group

Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.

PNM Digi

Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.

Indolotte

Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).

Visval

Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.

Transmarco

Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.

Ninja Xpress

Tools nya membantu banget, kerja jadi lebih mudah ga perlu buka sosmed 1 per 1 cukup dari sociomile, semua channel yang menjadi concern layanan kita bisa dimonitoring menggunakan satu tools ini. Over all recommended untuk monitor social media.