Get your own WhatsApp Business Official on Ivosights!

WhatsApp Business API is a messaging system that makes it easy for brands and customers to interact with each other effectively and efficiently through the WhatsApp instant messaging channel.

With the WhatsApp Business API, businesses can send mass messages to their entire customer database (Business Initiated Message), and can use this service as a customer service center number (User Initiated Message) that is connected to the CRM system Sociomile.

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Differences between WhatsApp Business and WhatsApp Business API

WhatsApp Business

WhatsApp Business API

Business Scale

Small (MSME)

Middle (MSME)

Number of User/Agent Access

Max 2 User

Unlimited

Blue Verified

Broadcast Message System

Account Name According to Business

API Integration

Personalize Message

Database Management

Reports and Analysis

CRM Integration

Sync & Chat History

Manual

Automated

Connection

Following device

Always Online

Accelerate Your Business with Various Benefits of the WhatsApp Business API

The official WhatsApp account is marked with a blue check

Official business account with company name masking

Answer messages automatically with chatbot

Send mass messages across database

Integration with Omni-Channel CRM system

Real time dashboard & reporting

Send messages with various content formats

Personalize messages with templates

It's Time to Subscribe to WhatsApp Business API Only in Ivosights?

Ivosights is the official partner of WhatsApp Business API (Business Solution Provider) in Indonesia.

Our calculations are clearer and more profitable for your business. Prove it right away!

A complete dashboard for messaging as well as a CRM dashboard with complete reports.

WhatsApp Business API Dashboard from Ivosights

WhatsApp Business API service solution with clearer and more profitable calculations!

Dashboard that makes it easy for Agents to serve customer interactions. Messages that enter your WhatsApp Business Official number are converted into a ticket and can be directly served by the customer service agent. One number, multi access!

Dashboard with full features for sending WhatsApp messages in bulk to all databases. Create message templates that can be personalized, upload customer databases, and monitor message performance in real-time.

The data analysis report on WhatsApp message distribution performance starts from message delivery status (sent, delivered, read, failed), to the overall WhatsApp campaign performance which is presented after the campaign ends.

Terms & Conditions of Submission WhatsApp Business API

The business must be a business entity (PT/CV).

Have a website and email that matches the website domain. Example: [email protected]

Have a Facebook Business Manager ID.

Have a type of business that is in accordance with the provisions of Facebook or WhatsApp Commerce Policy. You can check it at the following link: https://www.whatsapp.com/policies/ commerce-policy

Contacting the WhatsApp Business Solution Provider, namely Ivosights, as the official partner of the WhatsApp Business API (Business Solution Provider) service in Indonesia.

Get a ticked WhatsApp Business API Account Blue Only on Ivosights

Questions about WhatsApp Business API (Q&A)

What is the WhatsApp Business API service registration process?

In the WhatsApp Business API registration process, prospective users are required to prepare several items, including:

Legality Documents, for example: SIUP, TDP, or other legal documents. https://www.facebook.com/business/ help/159334372093366
Facebook Business Manager account.
Website and email with the same domain. Ivosights has a website creation service.

Can all businesses use the WhatsApp Business API?

No! Facebook restricts the use of this service to certain business categories. Full explanation regarding permitted and inaccessible businesses at https://www.whatsapp.com/policies/commerce-policy

Will I get a blue checkmark (verified sign) if I use the WhatsApp Business API service?

The authority to grant an official account lies entirely with WhatsApp under Facebook. WhatsApp conducts an assessment for granting official accounts in a closed manner with unpublished assessment specifications.

To get a "blue tick" or official account, WhatsApp API users are required to verify an official account after the WhatsApp Business API account has been activated. Verification can be done after the WhatsApp Business API number has been used for 1-2 days.

How long does the WhatsApp Business API registration process take?

The registration process consists of 2 stages:

Facebook Business Manager verification (5-7 working days)
Number registration and display name WhatsApp Business Official (2-3 working days)

Can users make phone calls with numbers registered on the WhatsApp Business API?

No! The usage of WhatsApp Business API is limited to receiving and sending messages. The features of WhatsApp Personal or WhatsApp Business that are not available on the WhatsApp Business API include:

Telephone
Status Updates
Group
Catalog

Can I downgrade my account to regular WhatsApp?

No! WhatsApp does not allow users to downgrade accounts from WhatsApp Business API to WhatsApp Personal/Business. A complete explanation regarding downgrade accounts can be accessed at https://developers.facebook.com/docs/whatsapp/ guides/phone-number#migration

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Rumah Zakat

Overall sangat mudah untuk digunakan dan report detail, sehingga dapat mengukur efektivitas pengiriman notif. Namun saat ini untuk menu pengajuan template masih belum 100% dapat digunakan secara optimal tapi semoga ke depannya dapat terus diperbaiki dan ditingkatkan. Sukses selalu. Terima Kasih

PNM Digi

Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.

Indolotte

Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).