Ivosights BPO Contact Center - Call Center Outsourcing Services

Our Partner

BPO Contact Center Solution Partner

Upgrade your Contact Center services with the support pf service as well as comprehensive technology from Ivosights. We are an effective and eddicient solution to keep your business engaged with customer in order to increase their satisfaction and loyalty with diverse service. Services from Ivosights involve provision of trained and qualified Agent Service, robust management & operational functions, facility & location provisioning, and complete technology to support the fluency of Contact Center operations both Inbound and Outbound.

Join us, with more than dozens of companies that have become Ivosights partners to get service support for Contact Center technology.

The Most Comprehensive BPO Contact Center Solution that Provides the 4 Essential Pillars of the Industry to Enhance Customer Experience

Location (Jakarta & Yogyakarta)
Building Facilities
Workstation Solutions
Security & Facility Amenities

Operation Management
Quality Management
Scheduling & Forecasting
Knowledge Management
Measurement & Reporting

Improved Recruitment & Screening
Training
Verification & Skills Performance
Motivation & Assessment Culture

Voice, Telephony & Omni-channel, SocioBot
Support WFH - Access Anywhere
Custom Workflow
Network Infrastructure & Hosting
BSP WhatsApp Business API
Telco Premium Number
SIP Trunk Solution

Why Choose Ivosights as your BPO Contact Center Company Partner

Flexibility Budget

Free adjust contact center operations with your needs and budget

Agent Quality

Upgrade service with trained & professional customer service agents

System Management & Operation

Structure Effective and efficient operations _ For smotthest operation Workflow

Providing Strategic Locations

Available two location (Jakarta and Yogyakarta) with complete facilities and support team

Guarantee Data Security

Guarantee security information, qualified of ISO 27001

Team Support 24/7

Responsive and professional 24/7 support team service.

Technology Most complete

Invest in technology For smoothness operational , both built by ourselves _ nor get partner license

Professional and Experienced

Trusted by dozens of BPO Contact Center Companies national and multinational as partner strategic

The Most Complete Technology to Support Your Call Center Operations

Sociomile Omni-channel CS System

Omni-channel ticketing system with integration the most complete channel among competitor To use efficiency and optimization Contact Center agent work

Sociomile Voice

Inbound-Outbound Telephony System with Custom Workflow accordingly need each Company

IP Telephony Solutions

Telkom license provider for provide communication voice via the internet for efficiency cost calling go out

Premium Number Provider

Kominfo licenses provider for provision premium call center number from multiple providers

Ripple10 Digital Monitoring

Digital monitoring tool for catch voice netzens from various channel and change it become tickets in the contact center system Sociomile

SocioBot Chatbot Builder

Chatbot Based Artificial Intelligence for support service operations customers 24/7

WhatsApp Business API

META's official partner for provision WhatsApp Business API service with calculation more clear and profitable

Sociomation Blasting Platform

Omni-channel blasting message for ensure message sent to customers through diverse channels and experiments based on scenarios

Effective Operational For Optimization Production

Organized management and structured operations to optimize productivity service as well as contact conter agent performance

Churn
Management

Fraud
Management

Service
Deck

Telephony
Integration

Database
Management

Quality
Assurance

Operational
Team

Training
Session

You Can Choose Services Based on Your Needs and Budget Flexibly

We have two locations for your customer interaction service center, equipped with operational facilities and services.

Ready to Increase Customer Satisfaction and Loyalty?

Ensuring Contact Center Services are Supported by Professional and Qualified Agents

Ivosights CS Academy is a learning center that focuses on preparing and printing quality contact center agents, useful for helping improve customer interaction services.

Selective and professional recruitment process

Competent and certified training modules

Online and offline classes ( Jakarta & Yogyakarta )

Guided by experienced mentors

Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).