After sales service to improve customer satisfaction, where the contact center agent functions to handle customer complaints and provide information assistance.
Services as following :
Call center for complain
Payment and order processing
Appointment/Booking
Etc.
Calls that are proactive, where the contact center agent will contact the customer in an effort to achieve the business goals charged by the company.
Services as following :
Phone verification
Telemarketing
Call reminder
Telesurvey
Etc.
