The most comprehensive omni channel contact center system with 12 integrated digital channels

Serve customer interaction efficiently from various channels without missing anything. From social media, email, whatsapp, to web chat. everything is integrated in a single dashboard

Serve Customer Interaction From Various Channels, Complete from Similar Systems!

As an Omni-channel Contact Center system, Sociomile is the system with the most complete channel integration. We integrate 12 digital channels as touchpoint in conducting customer interactions into one dashboard that is very easy to understand and operate. With Sociomile, you don't have to worry about missed customer interactions. Work is more effective, and efficient wherever you are.

System Demo

Serve Customer Interaction from Various Digital Channels from Single Dashboard Sociomile

Easily serve customer questions or reply to comments on social media accounts without the need to access accounts one by one. Everything is integrated in the Sociomile Dashboard.

Facebook

Instagram

Line

Youtube

Live Chat

Twitter

Play Store

Messanger

SMS

Omni-Channel Contact Center System for Effectiveness and Efficiency of Customer Interaction Through Digital Channels

Simple Ticketing System

Prioritize, categorize, and assign ticket/customer inquiries to the right Agent.

Complete
Report

Various report formats are available daily, weekly, or monthly. All data can be downloaded easily.

API Integration and Custom Workflow

Easily integrate Sociomile with Ripple10 digital listening tool for a more satisfying customer experience, or other CRM data/system.

Support
WFH

The Sociomile Dashboard can be accessed anywhere, anytime, without the need for software installation.

Realtime
Monitoring

Monitor agent performance directly with supervisor dashboard. Also know the status of each incoming ticket.

Multiple
Touchpoint

Can integrate more than one WhatsApp account or social media account easily. Just adjust it to your needs.

Sociomile Omni-Channel Features for Efficient Customer Interaction Services and Contact Center Operations

Omnichannel (12 Channels)
WhatsApp Non API connection
WhatsApp API connection
Do it Your Self (connection setup. No need to share your credential (username password) to us
Open API for 3rd party CRM Database
Integration with Ripple10 (Social media listening Tools)
Multiple account on each channel

Chat Bot Interactive Chat Menu (on WA, FB, Telegram)
WA attachment (picture, video, location tag)
Automatic first response
Automatic Agents name Initial
Template response faster response time, reduce typo, standardize answer
Multiple Concurrent chat (chat with several customers at same time)

Ticket Auto Distribution (Round Robin)
Ticket Lock Distribution
Manual Ticket Creation
Ticket assignment
Single screen ticket history
Ticket filtering
Ascending Descending ticket order
Ticket Custom Field
Customer Profile Custom Field
Tagging
(2 type available)
Ticket Escalation

Quick Response Local support
Status agent
Bulk Action (supervisor’s privilege)
Blacklist customer account (Supervisor’s privilege)
Automatic scheduled FB Twitter content publishing
Customer Satisfaction Rate ( Email, Web Chat, SMS, Twitter)
Predefine 15 report template (Response Rate, First Response Rate, Average Response Rate, Handling Time
Download Raw data
Real time wallboard monitoring
Multi skill set agent
Export customer profile

Integrated Customer Engagement Ecosystem from Ivosights

End-to-End Customer Engagement service ecosystem, from providing a complete system, agents, operations and work facilities and infrastructure.

Service & Solution Provided

CS Trouble Ticket, Call Center Solution: Inbound, Outbound (telesurvey, telemarketing, telesales, collection, etc)

All Manage Service Inbound/Outbound contact Center (BPO) - Provide Agent, premises, infrastructure/Facilities, etc

Work From Home (WFH) - Contact Center Solution

Channel
Management

IP-Telephony (IVR, ACD, CTI, Monitoring, Recording, & Reporting)

Omnichannel - 12 Channel integrated (Social Media, Webchat, SMS, WhatsApp, Email, etc)

Automation Blast Engine, Automatic Scheduled Content Publishing on FB & Twitter

Platform

Sociomile Omni-channel, Sociomile Voice, Inbound, Sociomile Voice, Outbound, Sociobot

On Premis, Co-Location, Cloud Base

Open API integration to 3rd party CRM Database

Improve Contact Center Performance with SocioBotIntegrated with Sociomile Contact Center System, Now!

Enjoy More Conveniences with Sociomile

Sociomile Voice

Customer interaction system via inbound/outbound voice calls

Sociomile Omni-Channel

Customer interaction system with 12 digital channels integrated in single dashboard

Sociobot

AI-based chatbot program for responsive customer interactions 24/7.

Trusted by Hundreds of Brands from Various Industries

It's time to improve customer engagement with us for business acceleration in digital era.

Kasoem Group

Sebelum kenal Ivosights kami menggunakan layanan multi-channel yg dikelola unit berbeda, tapi performance & engagement tidak maksimal, hingga awal 2020 kami menggunakan Sociomile & Sociobot. Luar biasanya interaksi kami tumbuh lebih dari 500%, service level & service quality terjaga dengan baik. Ivosight bantu kami tingkatkan customer experience & berdampak pada pertumbuhan bisnis kami.

PNM Digi

Untuk pemakaian Sociomile selama kurang lebih 2 tahun ini, dari sisi penggunaan itu sangat mudah di gunakan, tampilannya juga simple dan mudah dimengerti, fungsinya juga lengkap.

Indolotte

Akhir-akhir ini semakin membaik, karena dari awal pada tahap moderasi dari FB-nya cukup lama. Saat ini, dalam hitungan satu jam untuk template itu sudah cepat untuk approve. Progress ini kami appreciate. Penggunaan dashboard-nya pun sangat user friendly.

Sekolah.mu

Walaupun Sociomile itu produk lokal tapi fitur nya komplit, apalagi ada custome field. Kami bisa free bikin sendiri tanpa harus req ke Ivosights. Harganya pun murah. Channel-nya beragam, kami jadi enak ngebagi project berdasarkan BU (bidang unit).

Visval

Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.

Transmarco

Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.

Ninja Xpress

Tools nya membantu banget, kerja jadi lebih mudah ga perlu buka sosmed 1 per 1 cukup dari sociomile, semua channel yang menjadi concern layanan kita bisa dimonitoring menggunakan satu tools ini. Over all recommended untuk monitor social media.