Customer Service

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.

• At least 1 year of experience in Customer Service, Customer Support, Social Media Customer Service, or a related role.

• Fluent in both written and spoken English.

• Excellent communication skills with a professional, empathetic, and customer-oriented approach.

• Strong analytical, problem-solving, and customer complaint-handling abilities.

• Proficient in using computers and office productivity tools such as Microsoft Office or Google Workspace.

• Detail-oriented, responsive, and able to work both independently and collaboratively within a team.

• Strong coordination and stakeholder management skills.