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Digital Listening
We offer to help you understand your audience better, update you with the newest trend in the industry, and provide you insights regarding your digital performance.
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Contact Center Solution
Our loyalty stands with our audiences, therefore, we have worked to create a personalised contact center space for you and your concerns. Our contact center service is available to attend to your needs. There is nothing that makes us happier than a happy customer.
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CRM AUTOMATION
Blasting from databases through scenario based automated messaging directed to multiple platforms (Email, SMS, Twitter, Telegram & WhatsApp).
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WHATSAPP BUSINESS
Connect and engage with your customers on the world’s most popular chat app channel
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Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.
Fitur yang dimiliki Sociomile cukup bagus dan dapat bertambah berdasarkan request. Saat ini pun sudah ada fitur manual book pada CRM-nya.
Sociomile memudahkan team CS dalam menghandle Customer, karena menghubungkan ke beberapa channel sekaligus. Team support Sociomile pun mudah dihubungi, karena memiliki layanan support 24/7. Ini keren banget.
Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.
UX di Sociomile sangat menarik dan reporting mudah dalam penarikannya.
