Our Products
Ivosights: A series of platforms to engage your customers
We provide solution for your company in managing and delighting your customers by using technology. Start with understanding them by monitoring their conversation online, engaging towards most digital channels and delight them by using automation and prediction of their preferences.
Our Exciting feature And Service
Digital Monitoring Platform
Monitor your brand and customers conversation online, get auto-daily infographic report and weekly-monthly analysis with email & sms alert system.
Social Customer Service Platform
Omni-channels single ticketing system for your CS agents, cover Facebook, Twitter, Instagram, Email, Chat Widget, Voice, Line, WeChat, etc.
Automation-Digital CRM Platform
Engage and delight your customers by using automatic prediction platform cross touchpoints. Create excitement toward reward and gamification.
Digital Command Center Development
Always aware your brand and customers analysis live on screens in your command center room. Let all part of the organization aware of the real-time insights.
Digital CS & Telesales Training
Provide standardize syllabus for capability enhancement of your Digital Customer Service and Telesales Agents, to make them be able to serve best to the customers.
Digital CS & Telesales Outsource
Let us handle your needs of the Digital Customer Service and Telesales Agents, fully integrated service for your customer care on digital channels.
Through listening engine, Ivosights provides capabilities to perform product benchmarking, customer insights, optimizing brand campaign. Ivosights can leverage company reputation through comprehensive digital conversation. Ivosights may support clear KPI for digital campaign.
Nowdays customer service are shifting from traditional media interaction into digital way. With Ivosights, we understand how to get in touch with customer better through customer prefered channel. Ivosight may help company to spread service support cross digital media.
Targeting customer is one of key success in competition. Company need to proactively approach their customer uniqly. Ivosights help company to get in touch with customer, aligned with their behaviour in social media. Customer may have direct offering which related to their profile.
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