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Take actions and drive your business with IVOSIGHTS.

Digital Listening

FROM MONITORING TO INSIGHTS

We offer to help you understand your audience better, update you with the newest trend in the industry, and provide you insights regarding your digital performance.

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Contact Center Solution

OMNI-CHANNEL CARE MAKES CUSTOMERS HAPPY

Our loyalty stands with our audiences, therefore, we have worked to create a personalised contact center space for you and your concerns. Our contact center service is available to attend to your needs. There is nothing that makes us happier than a happy customer.

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CRM AUTOMATION

SCENARIO BASED, MULTI-CHANNELS AUTOMATION FOR ENGAGEMENT

Blasting from databases through scenario based automated messaging directed to multiple platforms (Email, SMS, Twitter, Telegram & WhatsApp).

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WHATSAPP BUSINESS

Ivosights, Indonesia WhatsApp Business Solution Provider

Connect and engage with your customers on the world’s most popular chat app channel

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Sebagai retail fashion, PT Transmarco membutuhkan satu single dasboard untuk berinteraksi dengan pelanggan. Sociomile telah membantu kami, sehingga interaksi dengan pelanggan pun jadi lebih mudah dan cepat. Karena, kepuasan pelanggan menjadi prioritas utama kami.

Erlangga Eka Putra, Regional CRM & Customer Service PT Transmarco
...

Fitur yang dimiliki Sociomile cukup bagus dan dapat bertambah berdasarkan request. Saat ini pun sudah ada fitur manual book pada CRM-nya.

Dini, Supervisor CS Bareksa
...

Sociomile memudahkan team CS dalam menghandle Customer, karena menghubungkan ke beberapa channel sekaligus. Team support Sociomile pun mudah dihubungi, karena memiliki layanan support 24/7. Ini keren banget.

Dony Setiawan, Supervisor CC SMEC
...

Sociomile memudahkan admin untuk membalas chat secara bersama-sama. Penarikan report terkait tiket, issue, customer survey hingga performance dari customer service pun sangat mudah. Data terkait tagging/issue yang ada di Sociomile juga bisa menjadi feedback bagi perusahaan/brand kami.

Intan, Supervisor CS Visval
...

UX di Sociomile sangat menarik dan reporting mudah dalam penarikannya.

Rio, Vendor Manager Bukalapak