Telephony Service

Make it Better & more efficient customer handling with Sociomile Voice

Sociomile Voice, a practical and efficient call center solution to support agent performance anywhere with an IP PBX Telephony System (Support WFH) and accomodate custom workflows according to evolving call center needs.

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Ivosights Call Center Services

Platform

Provide digital platform with IP PBX Telephony System, Multi Agent, Ticketing System, KPI and Reporting Tools

Bussiness Prccess Outsourcing

Providing profesional digital call center agent who are supported with omni-channel system in adequate place and facility

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Platform

Provide digital platform with IP PBX Telephony System, Multi Agent, Ticketing System, KPI and Reporting Tools

Bussiness Prccess Outsourcing

Providing profesional digital call center agent who are supported with omni-channel system in adequate place and facility

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Why Sociomile Telephony Services?

Api Integration with Custom Workflow
Supported CRM or Ticketing System
Text-to-Speech Technology
Support WFH with IP PBX Telephony System
Actionable data insights
Api Integration with Custom Workflow
Supported CRM or Ticketing System
Text-to-Speech Technology
Support WFH with IP PBX Telephony System
Actionable data insights

Service Scheme & Main Feature

Telephony Features

  • Web Administration
  • IP PBX Work from Home Supported
  • IVR, ACD, CTI, Custom Wallboard with real time update
  • Support for integration of external applications
  • Support for reports exporting to spreadsheets, PDF, and CSV
  • Support Call Transfer, Call on Hold, Call Spying, Call Whispering, Call Barging
  • Support for call scheduling in outgoing campaigns
  • Support for multiple simultaneous campaigns
  • Predictive dialing (PDS)
  • Do-Not-Call List Support
  • Support for configuration of threshold for short call, call answered, service level
  • Perfomance report : Productivity, Log Status & Break,
  • QA Score Card
  • etc

Telephony Report

  • Log Status : Break / Activity report
  • Calls detail report
  • Calls by hour report
  • Calls by agent report
  • Stand by time report
  • Login Logout report
  • Inbound Calls
  • Agent monitoring
  • Calls inbound monitoring
  • Agent information
  • Agent total connection time report
  • Report of trunk usage by hour and day
  • etc