Digital OMNI-Channel

Digital Omni-Channel
Customer Services

Communicate through 12 messaging channels across the platform in a single interface. All messages interaction with your customer can be viewed from one platform, across every channel of communication such as Facebook, Youtube, Twitter, Instagram, Voice, WhatsApp, LINE, Play Store, Email, SMS, Live Chat, and Telegram.

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12 Channels that can be integrated

Whatsapp

Facebook

Instagram

Live Chat

Telegram

Line

Messenger

Twitter

Play Store

SMS

Youtube

Email

Whatsapp

Facebook

Instagram

Live Chat

Telegram

Line

Messenger

Twitter

Play Store

SMS

Youtube

Email

Our Services

Platform

Provide own digital platform Sociomile Voice with IP PBX Telephony System, Multi Agents, Ticketing System, KPI, and Reporting Tools

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Business Process Outsourcing

Providing professional digital call center agent who are supported with omni-channel system in adequate place and facilities

Platform

Provide own digital platform Sociomile Voice with IP PBX Telephony System, Multi Agents, Ticketing System, KPI, and Reporting Tools

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Business Process Outsourcing

Providing professional digital call center agent who are supported with omni-channel system in adequate place and facilities

Our Platform Benefits

#1 The most complete customer service platfrom with the integration of 12 digital channels

Support Work From Home (WFH)

Agent Monitoring (Realtime - Wallboard)

Complete report in various formats

Custom workflow as needed

Complete feature & user friendly dashboard

#1 The most complete customer service platfrom with the integration of 12 digital channels

Support Work From Home (WFH)

Agent Monitoring (Realtime - Wallboard)

Complete report in various formats

Custom workflow as needed

Complete feature & user friendly dashboard

Workspace