Digital OMNI-Channel

Digital Omni-Channel
Contact Center

Communicate in 12 messaging channels across the platform in a single interface dashboard. See all messages with the customer on one platform, across every channel of communication : Facebook, Youtube, Twitter, Instagram, Messenger, Whatsapp, LINE, Google Play, Email, SMS, Live Chat, and Telegram.

Request Demo

12 Channels that can be integrated

Whatsapp

Facebook

Instagram

Live Chat

Telegram

Line

Messenger

Twitter

Play Store

SMS

Youtube

Email

Whatsapp

Facebook

Instagram

Live Chat

Telegram

Line

Messenger

Twitter

Play Store

SMS

Youtube

Email

Our Services

Platform

We present with various advanced features in omnichannel, multi-agent, ticketing system, KPI, and reporting, only in one platform

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Business Process Outsourcing

Providing professional digital contact center agent who are supported with omni-channel system in adequate place and facilities

Platform

We present with various advanced features in omnichannel, multi-agent, ticketing system, KPI, and reporting, only in one platform

Agent Outsourcing

Provide professional agents with avid skill and experience in handling/interacting with digital audience

Business Process Outsourcing

Providing professional digital call center agent who are supported with omni-channel system in adequate place and facilities

Our Platform Benefits

#1 The most complete contact center platfrom with the integration of 12 digital channels

Support Work From Home (WFH)

Agent Monitoring (Realtime - Wallboard)

Complete report in various formats

Custom workflow as needed

Complete feature & user friendly dashboard

#1 The most complete contact center platfrom with the integration of 12 digital channels

Support Work From Home (WFH)

Agent Monitoring (Realtime - Wallboard)

Complete report in various formats

Custom workflow as needed

Complete feature & user friendly dashboard

Local Cloud Server

Sociomile is a contact center platform with a server in Indonesia. Why is this important? In accordance with OJK's suggestion regarding customer database protection, especially for the financial industry, maintaining customer databases from moving to foreign parties is a must. Therefore, to answer this challenge, Sociomile is a platform contact center originally created by the children of the nation placing its server in Indonesia.

Workspace