Digital OMNI-Channel
Digital OMNI-Channel
Communicate in 12 messaging channels across the platform in a single interface dashboard. See all messages with the customer on one platform, across every channel of communication : Facebook, Youtube, Twitter, Instagram, Messenger, Whatsapp, LINE, Google Play, Email, SMS, Live Chat, and Telegram.
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Live Chat
Telegram
Line
Messenger
Play Store
SMS
Youtube
Live Chat
Telegram
Line
Messenger
Play Store
SMS
Youtube
We present with various advanced features in omnichannel, multi-agent, ticketing system, KPI, and reporting, only in one platform
Provide professional agents with avid skill and experience in handling/interacting with digital audience
Providing professional digital contact center agent who are supported with omni-channel system in adequate place and facilities
We present with various advanced features in omnichannel, multi-agent, ticketing system, KPI, and reporting, only in one platform
Provide professional agents with avid skill and experience in handling/interacting with digital audience
Providing professional digital contact center agent who are supported with omni-channel system in adequate place and facilities
#1 The most complete contact center platfrom with the integration of 12 digital channels
Support Work From Home (WFH)
Agent Monitoring (Realtime - Wallboard)
Complete report in various formats
Custom workflow as needed
Complete feature & user friendly dashboard
#1 The most complete contact center platfrom with the integration of 12 digital channels
Support Work From Home (WFH)
Agent Monitoring (Realtime - Wallboard)
Complete report in various formats
Custom workflow as needed
Complete feature & user friendly dashboard
Sociomile is a contact center platform with a server in Indonesia. Why is this important? In accordance with OJK's suggestion regarding customer database protection, especially for the financial industry, maintaining customer databases from moving to foreign parties is a must. Therefore, to answer this challenge, Sociomile is a platform contact center originally created by the children of the nation placing its server in Indonesia.
