Digital OMNI-Channel
Digital OMNI-Channel
Communicate through 12 messaging channels across the platform in a single interface. All messages interaction with your customer can be viewed from one platform, across every channel of communication such as Facebook, Youtube, Twitter, Instagram, Voice, WhatsApp, LINE, Play Store, Email, SMS, Live Chat, and Telegram.
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Live Chat
Telegram
Line
Messenger
Play Store
SMS
Youtube
Live Chat
Telegram
Line
Messenger
Play Store
SMS
Youtube
Provide own digital platform Sociomile Voice with IP PBX Telephony System, Multi Agents, Ticketing System, KPI, and Reporting Tools
Provide professional agents with avid skill and experience in handling/interacting with digital audience
Providing professional digital call center agent who are supported with omni-channel system in adequate place and facilities
Provide own digital platform Sociomile Voice with IP PBX Telephony System, Multi Agents, Ticketing System, KPI, and Reporting Tools
Provide professional agents with avid skill and experience in handling/interacting with digital audience
Providing professional digital call center agent who are supported with omni-channel system in adequate place and facilities
#1 The most complete customer service platfrom with the integration of 12 digital channels
Support Work From Home (WFH)
Agent Monitoring (Realtime - Wallboard)
Complete report in various formats
Custom workflow as needed
Complete feature & user friendly dashboard
#1 The most complete customer service platfrom with the integration of 12 digital channels
Support Work From Home (WFH)
Agent Monitoring (Realtime - Wallboard)
Complete report in various formats
Custom workflow as needed
Complete feature & user friendly dashboard
